Refund policy

Return & Refund Policy

Last updated: September 24, 2026

At Bakhiyya Shibori, we take care in creating and packaging every handcrafted textile and garment. As our products are handcrafted, slight variations in colour, texture and pattern may naturally occur and are considered part of their unique character.

1. Return Eligibility

We accept returns within 7 days of delivery for eligible products.

To be eligible for a return:

The product must be unused, unworn and unwashed.
The product must be in its original condition with all original tags, labels and packaging intact.
The product must not have been altered, damaged, stained, perfumed or otherwise used.
A clear unboxing video may be requested for damaged, incorrect or defective orders.

Returns that do not meet these conditions may be rejected.

2. Products Not Eligible for Return

The following products are generally not eligible for return:

Custom-made or specially customised products
Products altered according to customer specifications
Fabric that has been cut, stitched, washed or processed after delivery
Used, worn or washed garments
Products damaged after delivery due to improper handling or care
Products purchased as part of a final sale/non-returnable offer, where clearly mentioned on the product page

Because Shibori is a handcrafted dyeing process, minor variations in colour, pattern, texture and dye distribution are not considered defects.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please send:

Order number
Photographs/video of the product
Photographs of the packaging
A brief description of the issue

After verification, we may offer a replacement, exchange or refund, depending on the nature of the issue and product availability.

4. How to Request a Return

To request a return, contact us at:

Email: [Your Email Address]
WhatsApp/Phone: [Your Contact Number]

Please include your order number and the reason for the return.

Do not send any product back before receiving return instructions from our team.

5. Return Shipping

For returns due to change of mind, size preference or personal preference, the return shipping cost may be borne by the customer.

If the product is confirmed to be damaged, defective or incorrectly shipped, Bakhiyya Shibori will arrange or reimburse the applicable return shipping, subject to verification.

6. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

For approved refunds, the applicable amount will be processed through the original payment method or another available refund method.

Please allow additional time for the payment provider or bank to reflect the refund in your account.

Shipping charges, if applicable, may not be refundable for returns arising from customer preference or change of mind.

7. Exchanges

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative product or refund, as applicable.

8. Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to the applicable return policy.

For customised or made-to-order products, cancellation may not be possible once production has started.

9. Colour & Handcrafted Variations

Bakhiyya Shibori products are handcrafted. Due to the nature of the Shibori dyeing process and differences in lighting and screens, the actual colour and pattern may vary slightly from product photographs.

Such natural variations are not considered defects.