Terms of service

Terms of Service

Last updated: September 24, 2026

Welcome to Bakhiyya Shibori. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. About Bakhiyya Shibori

Bakhiyya Shibori
C-41, 2nd Floor, Sector -7, Noida, Uttar Pradesh, India

Email: care@bakhiyashibori.com
Phone/WhatsApp: +91 7351115566

Throughout these Terms, “Bakhiyya Shibori”, “we”, “us” and “our” refer to Bakhiyya Shibori. “Customer”, “you” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our website, systems or customer information.
Copy, reproduce or commercially exploit our website content without permission.
Interfere with the operation or security of the website.
Provide false or misleading information while placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, Bakhiyya Shibori products may be handcrafted, hand-dyed or artisan-produced. Therefore, minor variations in colour, texture, pattern, weave and finish may occur.

These variations are a natural characteristic of handcrafted textiles and do not necessarily constitute a defect.

Actual colours may also vary depending on your device's display settings, lighting and photography conditions.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities of products available for purchase.
Discontinue products.
Modify product specifications or pricing.
Correct errors in product information or availability.

If an ordered product becomes unavailable after your order has been placed, we will contact you and provide an appropriate resolution, including cancellation and refund where applicable.

5. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges and other charges will be displayed during checkout where applicable.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been confirmed and paid for, except where an obvious pricing or technical error has occurred.

Orders must be paid using the payment methods made available at checkout.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Payment issues
Suspected fraudulent or unauthorised transactions
Incorrect or incomplete customer information
Delivery restrictions

If we cancel a paid order, the applicable amount will be refunded.

7. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing period shown on the website or communicated at the time of purchase.

Delivery times may vary depending on the destination, courier service, weather, holidays, logistical conditions and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Once an order has been dispatched, delays caused by the courier or circumstances beyond our control may not be attributable to Bakhiyya Shibori.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the applicable terms of that policy.

Handcrafted, customised, altered, used or washed products may be subject to specific return restrictions as described in our Return & Refund Policy.

9. Custom and Made-to-Order Products

Certain products may be customised or made specifically according to customer requirements.

Once production has commenced, cancellation may not be possible.

Customised or made-to-order products may not be eligible for return or exchange unless they are received damaged, defective or materially different from the agreed specifications.

10. Intellectual Property

All content available on this website, including but not limited to:

Brand name and logo
Product photographs
Website design
Text and descriptions
Graphics
Videos
Illustrations
Original artwork

is owned by or licensed to Bakhiyya Shibori and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

11. User Content

If you voluntarily submit reviews, photographs, testimonials or other content to us, you grant Bakhiyya Shibori permission to use that content for legitimate business and marketing purposes, subject to applicable law.

You should only submit content that you have the right to share and that does not infringe the rights of another person.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier providers, analytics services, social-media integrations and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

Bakhiyya Shibori is not responsible for the independent policies or practices of third-party service providers.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Bakhiyya Shibori will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

15. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, government restrictions, strikes, transportation disruptions, internet or technical failures, or other unforeseen events.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter.