Shipping policy

Shipping Policy

Last updated: September 24, 2026

At Bakhiyya Shibori, we carefully pack every order to ensure that your handcrafted textiles and garments reach you safely.

1. Shipping Within India

We currently offer delivery across most serviceable locations in India through our logistics and courier partners.

Orders are shipped to the delivery address provided by the customer at checkout.

Please ensure that your shipping address, PIN code and contact number are accurate before placing your order.

2. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the applicable order and delivery details.

Free Shipping

Free standard shipping is available on orders of ₹999 or above for eligible domestic orders.

For orders below ₹999, applicable shipping charges will be displayed at checkout.

Shipping offers may be changed or withdrawn at any time, subject to the terms displayed on the website.

3. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders containing customised or made-to-order products may require additional processing time. The applicable processing time will be communicated on the product page or after order confirmation.

Business days exclude Sundays and public holidays.

4. Estimated Delivery Time

After dispatch, estimated delivery generally takes approximately:

Metro cities: 2–5 business days
Other cities/towns: 3–7 business days
Remote or difficult-to-service locations: 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer during festivals, sales, adverse weather, courier disruptions, public holidays or other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to follow the progress of your shipment.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

If the customer is unavailable, provides an incorrect address or does not respond to the courier's delivery attempts, the shipment may be returned to us.

In such cases, additional shipping charges may apply for re-dispatch.

7. Incorrect Address or Contact Details

Customers are responsible for providing a complete and accurate:

Name
Mobile number
House/Flat number
Street/locality
City
State
PIN code

Bakhiyya Shibori is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

Please contact us as soon as possible if you need to correct your shipping information. Changes may not be possible once the order has been dispatched.

8. Delayed or Lost Shipments

Although we work with established logistics partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your shipment appears to be delayed, please contact us with your order number and tracking information.

If a shipment is confirmed as lost by the courier, we will coordinate with the courier and provide an appropriate resolution in accordance with the applicable circumstances.

9. Damaged Package at Delivery

If the outer package appears severely damaged at the time of delivery, we recommend that you:

Take photographs/videos of the package before opening it.
Record an unboxing video.
Contact us as soon as possible at care@bakhiyashibori.com.
Provide your order number and supporting photographs/videos.

This information may be required for verification and for raising a claim with the logistics provider.

10. International Shipping

International shipping availability may vary depending on the destination.

For international orders, shipping charges, delivery timelines, customs duties, import taxes and other destination-country charges may apply.

Unless specifically stated otherwise at checkout, customs duties, import taxes and other charges imposed by the destination country are the responsibility of the customer.

International orders may also be subject to customs inspection or clearance procedures, which can affect delivery times.

11. Handcrafted Products

Bakhiyya Shibori products may be handcrafted and hand-dyed. Slight variations in colour, pattern, texture and finish may occur as a natural result of the production process.

Such variations are characteristics of handcrafted textiles and are not considered shipping damage or delivery defects.

12. Shipping and Returns

Shipping charges associated with returns are governed by our Return & Refund Policy.

For products confirmed to be damaged, defective or incorrectly shipped, we will assess the issue and provide an appropriate resolution in accordance with our policies.